Privacy Policy

Introduction

Protecting your privacy is important to PT Litera Edu Solusi. (“Maubisa,” “us,” “ours,” or “us”). Accordingly, we have implemented protection and good management practices for your Personal Information (as defined below) in accordance with applicable law.

This Privacy Policy (“Policy”) aims to elaborate:

  • Our practices regarding privacy and protection of your personal information;

  • How we collect, process, use and disclose your personal information (any information that may directly or indirectly identify you);

  • Your rights in relation to such personal information;

  • Who is responsible for the collection and processing of this information;

  • To whom the information can be delivered;

  • Use of cookies and other tracking technologies

This Privacy Policy should be read in conjunction with our Terms of Use as well as any other applicable service agreements between you and maubisa.

By visiting or using the website https://maubisa.id/ (“Website”) or our services (“Services”), you agree that we may collect, use, disclose, store and process your Personal Information in accordance with the terms and conditions described in this Policy. If you do not agree to abide by this Policy, we ask that you do not access or use our Website and Services, and do not provide Personal Information to us.

This policy does not apply to personal information of maubisa's employees, representatives, consultants, or other parties affiliated with maubisa, nor to information that does not fall within the definition of Personal Information under applicable law.

1. Definition

The following words and phrases, when capitalized in this Policy, have the meanings described below, unless explicitly or implicitly stated otherwise in context:

“Personal Information” refers to any information about individuals that allows them to be identified, either directly or indirectly, as defined in applicable Data Protection Laws. This information may include names, email addresses, telephone numbers, preferences, user behavior on the site, or other technical information that can be associated with a specific individual. This information may be stored in various forms of media, such as written, digital, graphic, audio, or visual.

“Privacy Officer” is the individual designated by maubisa to ensure consistent and lawful implementation of this Privacy Policy. The Privacy Officer's contacts are available at the end of this Policy.

“Services” refers to all products, content, and services provided by maubisa, whether through the Website or other digital channels, including but not limited to: online training and classes, self-development programs, academic and research services, digital media, newsletters, communications, and digital or printed documentation that we provide to users.

2. Processing Information Personal

2.1. Download Information Personal

In the course of our activities, PT Litera Edu Solusi (hereinafter “maubisa”) may process various types of Personal Information, including but not limited to:

  • Contact Information, such as first and last name, mailing address, email address, and phone number;
  • Academic and Intellectual Property Information, including but not limited to: Thesis Title, Writing Draft, Research Data, University of Origin, and Transcript of Grades that you upload or submit to our mentors for the smooth mentoring process. We recognize that the intellectual property rights to the written work remain with you.
  • Professional Information, such as your CV, portfolio, job title and other details you provided when applying for a job at maubisa;
  • Payment Information, such as credit card data or bank account information for the purposes of paying for certain services (e.g. training or subscriptions);
  • Service Information, including purchase history and details of the services we have provided to you;
  • Additional Information that you voluntarily provide through forms, surveys, or direct communication, including preferences and interests;
  • Automatic Information collected when you use our Website and Services, such as:
    1. Connection and activity data on the site (IP address, pages accessed, date and time of visit, browser type, device operating system, etc.);
    2. Geolocation data (rough location based on IP or precise location if you enable GPS through the device).

Notes: Your username and profile picture may be publicly visible if you leave comments on our publicly available content (such as blog posts).

All such information is processed for the legitimate purposes described in section 2.2 below.

2.1.1. Methods Collection Information

Your personal information is generally collected through the following means:

  • Contact or registration form on the Website;
  • Service booking form or class registration;
  • Job application form;
  • User opinion or satisfaction surveys;
  • Promotional events, raffles, or giveaways;
  • Communication via email or direct conversation with the team is possible.

2.2. Usage Information Personal

Your Personal Information is used for legitimate and relevant purposes, such as:

  • Manage and develop all features on the Website;

  • Provide and manage the Services you use;

  • Improve quality and create new services;

  • Sends important notifications, account updates, and security alerts;

  • Marketing and business development purposes (with your consent);

  • Answer questions, provide assistance, or follow up on requests;

  • Organizing contests, surveys, or other activities;

  • Collect feedback and handle complaints;

  • Data analysis and internal research;

  • Prevent fraud, spam, security incidents, and other malicious activities;

  • Send communications that comply with the law;

  • Other purposes that are legitimate and allowed by law;

Notes: We do not use the data collected to make personal assumptions or conclusions about you.

2.3. Disclosure Information Personal

We may share your Personal Information with our employees, consultants, partners and service providers (hereinafter “Trusted Third Parties”) who need such data to support our business operations and the provision of services to you, provided that they are bound by confidentiality contracts and comply with data protection provisions in accordance with laws and regulations.

We do not sell or trade your data. Information is only shared on the following basis:

  • Fulfillment of the service you ordered;

  • Cooperation/partnership activities;

  • Promotion and advertising (remarketing), if you have given consent.

If you do not want your data to be shared, you can object during collection or through the contacts provided.

2.3.1. Parties Third & Provider Services

We work with third parties for certain services, for example:

  • Google - for site analytics (Google Analytics) and security (Google reCAPTCHA)
  • Meta (Facebook/Instagram) - for remarketing and promotion
  • LinkedIn - for professional campaigns and audience development

These parties only receive the information necessary to perform their duties and are required to keep your data confidential and secure. If there is any transfer of data overseas, we will first conduct privacy impact assessment to ensure security and legal compliance,

2.3.2. Kobligations Law & Protection Rights

We may disclose Personal Information where required or permitted by law, such as:

  • Respond to requests from government authorities or agencies;
  • Protect our business operations and legal rights;
  • Prevent misuse or violation of the law;
  • Follow up on legal proceedings, litigation or investigations;
  • Enforce our policies or limit legal damages.

2.3.3. Transactions Business

In the event of a merger, acquisition, reorganization or sale of the business, your Personal Information may be transferred to a successor entity, subject to this privacy policy. We will notify you if this occurs.

2.4. Approval

We only use your Personal Information for the purposes you have consented to or as permitted by law.

We seek to obtain consent directly from you. If you provide us with someone else's data, it is your responsibility to ensure that they have provided consent.

3. Your Rights

As a personal data owner, you have the following rights which you can invoke through a written request to our Privacy Officer via email or postal mail as listed in Section 1:

3.1. Rights Rights You

  • Right to be Informed - You have the right to know what personal data we hold about you and for what purposes it is collected and used.

  • Right of Access - You have the right to request a copy of your personal data held by us, subject to the exceptions provided for by applicable law.

  • Right to Rectification - You have the right to request correction, update or deletion of your personal data that is incomplete, inaccurate or no longer relevant.

  • Right to Data Erasure - You have the right to request that your personal data be erased where its collection or use is unlawful.

  • Right to Withdraw Consent - You may withdraw consent to the processing of personal data at any time, subject to applicable legal and contractual restrictions.

  • Right to Restrict Processing - You can request that we stop sharing your personal data, including removing links leading to your data where such sharing is unlawful.

  • Right to Data Portability - You have the right to request that your personal data be transmitted to you or to another organization in a structured and commonly used digital format.

  • Right to Complain - You can complain to the competent data protection authority about how we manage your personal data.

4. Use of Cookies

We use cookies and other tracking technologies (“Cookies”) when you access or use the maubisa.id website. Cookies help us manage the website, improve our services, and provide a more personalized experience for users.

4.1. What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. Cookies may store information such as your language preference, IP address, browser type and version, and a unique identifier for your device.

Cookies can be session-based, which are deleted when the session ends, or persistent, which will be stored for a certain period of time.

4.2. Your consent

When you first visit our site, you will be asked to provide consent to the use of Cookies. You may also refuse or revoke such consent at any time by changing the settings on your browser.

4.3. How to Manage Cookies

You can disable or delete Cookies through your browser settings. Here are the Cookie management links for some popular browsers:

You can also set ad preferences through your mobile device or install browser extensions such as Google Analytics Opt-Out Add-on to prevent tracking.

5. Step Security

Maubisa implements reasonable physical, technological, and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Some of the measures we implement include:

  • Encrypt data during transmission;
  • Use of firewalls and limited access control;
  • Confidentiality agreements with our third parties and service providers.

However, please be aware that no system is completely secure. If you feel that your data is no longer secure, please contact our Privacy Officer immediately.

6. Changes Policy Privacy

We may update this Privacy Policy from time to time to conform to the latest regulations or our internal practices. Changes will be announced through the website by updating the “Last Updated” date at the top of this page.

We encourage you to review this Policy periodically. By continuing to use our website, you are deemed to have accepted the applicable changes.

7. Links to Third Party Services

Our site may include links to third-party websites or services (e.g. Google, Meta/Facebook, LinkedIn). We do not control the privacy policies or content of such third-party sites, and therefore we are not responsible for their practices.

We advise you to read the privacy policy of each third-party site you visit.

8. Contact

If you have any questions, comments, complaints or requests regarding this Privacy Policy or your personal data, please contact:

Maubisa Privacy Officer
Email: privacy@maubisa.id
Address: Taman Harapan No 26, Jakarta
Service Hours: Monday-Friday, 09.00-17.00 WIB